Complaints Policy

We are committed to fair and respectful complaint handling.

How to raise a complaint

Please contact us in writing with your name, contact details, and a clear summary of your concern.

Response timeframes

• Acknowledgement target: within 5 business days.
• Initial review target: within 10 business days where practical.
• Resolution updates: provided if more time is required.

Resolution process

We review relevant records, clarify facts with both parties, and propose practical next steps in writing.

Escalation

If the issue remains unresolved, we will explain available escalation options appropriate to the nature of the complaint.

Contact

Pryxthelshomxell, 5034/17 Farnham Street, Parnell, Auckland 1052, New Zealand. Email: business@pryxthelshomxell.world. Phone: +6499779950.