Return and Cancellation Policy

Service nature

Active Day services are delivered through scheduled facilitation sessions, implementation support, and related materials.

Rescheduling and cancellation

To reschedule or cancel, please notify us in writing as early as possible. Notice periods and any associated fees are confirmed in your service agreement.

Refunds

Where refunds apply, they are assessed using agreed terms, work already completed, and reasonable preparation costs. Any approved refund is processed using the original payment method where practical.

Consumer rights

Nothing in this policy excludes rights that cannot be excluded under applicable New Zealand consumer law.

Dispute handling

If you have concerns, contact us first so we can work toward a fair and timely resolution. Further steps are described in our Complaints Policy.

Contact

Pryxthelshomxell, 5034/17 Farnham Street, Parnell, Auckland 1052, New Zealand. Email: business@pryxthelshomxell.world. Phone: +6499779950.